How to Fix Shopify and Square Store Connection Issues in Webgility Online
This article helps Webgility Online with the instructions to resolve connection and visibility issues with Shopify and Square channels in Webgility Online. It is especially useful for users who have experienced difficulties reconnecting sales channels or disruptions in order posting to QuickBooks Online following recent platform changes or incidents.
Overview
This article provides step-by-step instructions to address connection and visibility issues with Shopify and Square store profiles in Webgility Online, especially following recent incidents where users experienced difficulty reconnecting stores and order posting disruptions.
Problem Summary
- Users are unable to reconnect Shopify and Square stores within Webgility Online.
- Disconnection interferes with order posting and accurate store visibility.
Prerequisites
- Access to the Webgility Online account.
Step-by-Step Solution
1. Review Store Profiles
- In Webgility online, go to Connections.
- Confirm separate profiles for Shopify, Square, and Amazon exist.
2. Reconnect the Square Profile
Note: The interim fix involves removing and re-adding the Square profile.
- Go to Connections.
- Select the Square profile.
- Click Reauthorize.
- Follow the on-screen steps to reconnect.
3. Reconnect Shopify Profile (if needed)
- If Shopify still fails to update data:
- Reconnect the Shopify sales channel using the same process.
4. Validate Store Data Visibility
- Open each store profile (Shopify, Square, Amazon).
- Confirm orders, inventory, and configuration data are displaying as expected.
- Test order posting for each profile.