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How to Fix Shipping Surcharge Overcharges in Webgility Desktop

This article helps Webgility Desktop users identify and resolve shipping surcharge overcharges with Stamps.com . The guide focuses on updating the software as a key step in correcting rate miscalculations and ensuring accurate surcharge handling during shipping label creation.

This article will guide you on how to solve Shipping Surcharge Overcharges in Webgility Desktop

Root Cause

The application failed to include or display shipping surcharges as part of the service total during rate calculations.

Affected Versions

This issue was identified in Webgility Desktop versions prior to or up to 9.8.4.

Resolution Steps

  1. Update Webgility to the Latest Version

    • Open the Webgility Desktop application.

    • Navigate to Help > Check for Updates.

    • Download and install the latest available version.

  2. Re-Test the Shipping Rates

    • Unsync and redownload the affected order(s).

    • Re-check the shipping rate to ensure surcharges are now being properly included in the total.