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How to Fix Shipping Errors in Webgility Desktop

This article helps Webgility Desktop users resolve errors (Shipping label creation failed, Unable to retrieve shipping rates,  Order sync failed) arises while shipping orders which are commonly caused by outdated software versions. It explains how updating the application can fix issues.

Shipping errors in Webgility are often caused by outdated software versions. Ensuring the application is up to date can typically resolve these issues.

Identifying the Issue

Symptoms:

  • Errors during shipping label creation

  • Failure to retrieve shipping rates

  • Order sync or processing failures

Common Error Messages:

  • "Shipping label creation failed"

  • "Unable to retrieve shipping rates"

  • "Order sync failed"

Resolution Steps

  1. Confirm Webgility Version

    • Open the Webgility desktop application.

    • Navigate to Help > Check for Updates.

    • Ensure the software is updated to the latest version.

  2. Update the Software

    • If an outdated version is detected, follow the prompts to update Webgility.

  3. Re-Test Shipping Functionality

    • After updating, try processing a shipment again.