How to Fix Shipment Processing Issues Caused by Missing Shipping Addresses in Webgility Desktop
This article helps Webgility Desktop users resolve shipment processing issues in Webgility Desktop caused by missing shipping addresses. It guides users on how to identify the problem and update orders with the correct address often by using the billing address to ensure default shipping rules apply properly.
Overview
When the shipping address is missing from an order, Webgility Desktop may not be able to apply your shipping rules, which can prevent label creation and shipment processing. You can fix this by checking the address fields and updating the order accordingly.
Issue
Common symptoms include:
- Shipping label fails to generate
- Your default shipping rule does not apply
- You see an error or warning about a missing or invalid shipping address
Check the systems involved:
This issue usually affects your shipping integration, such as UPS, Stamps.com, or FedEx.
Step-by-Step Resolution
1. Confirm Address Information
- In Webgility Desktop, open the affected order
- Review the Shipping Address field:
- If it's blank or incomplete, proceed to the next step
- If it’s present, verify if the issue lies with rule conditions or service settings
- If it's blank or incomplete, proceed to the next step
2. Update the Shipping Address
- If the shipping address is missing:
- Check that the Billing Address is available and complete
- Copy the Billing Address into the Shipping Address fields manually
- Save the updated order in Webgility Desktop
- Check that the Billing Address is available and complete
3. Retry Shipping Rule Application
- Run the shipment workflow again or attempt to create the label