How to Fix Scheduler Shutting Down After the Webgility Desktop Upgrade
This article helps Webgility Desktop users fix issues where the Scheduler shuts down unexpectedly after an upgrade. It addresses causes such as missing or corrupted files due to an incomplete installation, which can disrupt scheduled automation tasks.
Unexpected nightly shutdowns of the Webgility Scheduler. This occurred without any manual intervention or server restarts.
Causes:-
Missing Files Post-Upgrade
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The upgrade process was incomplete or failed to properly install all required Scheduler files.
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Missing or corrupted files led to unreliable automation behavior,
Resolution Steps:-
Verify Software Status
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Confirm the current Webgility product version.
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Check if Scheduler files were missing from the installation directory. (C:\Webgility\UnifyEnterprise)
Once everything is in its place, verify and close scheduler services if running in background: https://helpcenter.webgility.com/en/articles/8709631-how-to-close-the-scheduler-through-task-manager
Relaunch the scheduler services again:
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Launch the Webgility Application and click on the clock icon and review settings and "Start scheduler."
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Verify if it the scheduler is working as per configuration. This process ideally resolved the issue and kindly monitor it for few hours.