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How to Fix QuickBooks Desktop Crashes When Posting Orders from Webgility Desktop

This article helps Webgility Desktop users troubleshoot and fix QuickBooks Desktop crashes that occur when posting orders from Webgility Desktop. Incorrect permissions, outdated software, or unstable connections often cause these crashes. The article guides users through checking connectivity, updating permissions, verifying configurations, and testing order posting to resolve the issue.

Overview

If QuickBooks Desktop crashes while you're posting orders from Webgility, the issue is often related to permission settings or connection stability. Follow these steps to get things back on track.

What You’ll Need

  • Access to your QuickBooks Desktop environment

  • Admin rights on both Windows and QuickBooks

  • Latest versions of both Webgility Desktop and QuickBooks Desktop

Step-by-Step Fix

1. Check Your Connection

  • Make sure your computer is properly connected to the network, especially if your QuickBooks company file is hosted elsewhere.

  • Restart both QuickBooks Desktop and Webgility Desktop.

  • If applicable, make sure your QuickBooks company file is in Multi-User Mode.

2. Update QuickBooks App Permissions

  • Open QuickBooks Desktop as an administrator.

  • Go to Edit > Preferences > Integrated Applications > Company Preferences.

  • Find Webgility in the list and ensure:

    • It’s checked as an authorized application.

    • The option to allow access to personal data is enabled.

    • Background access is allowed if your workflow depends on it.

  • If Webgility is not listed, re-establish the connection from Webgility so QuickBooks can prompt you to approve it.

  • Also, confirm your Windows user account has full admin rights.

3. Verify Webgility Settings

  • In Webgility Desktop, go to Connections > Accounting/POS/ERP > Edit Connection. 

  • Ensure the correct company file is selected and the connection is active.

  • Re-authenticate if prompted.

  • Review and confirm your sync settings (such as how items, prices, and orders sync).

4. Test It Out

  • Post a single test order from Webgility to QuickBooks.

  • Watch for crashes or errors.

  • If successful, try posting multiple orders to confirm everything is stable.

5. Still Crashing? Try This

  • Make sure you're using the latest versions of QuickBooks Desktop and Webgility.

  • Temporarily disable antivirus or firewall software that might be interfering.

  • Close any unnecessary background applications that may be affecting performance.

Success Check

Once you’re able to post orders from Webgility to QuickBooks without any crashes or errors, you’re good to go. Make a habit of keeping both apps updated and ensuring permissions are in place to prevent future disruptions.