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How to Fix Product Sync Failures and Account Lockouts in Webgility Desktop with QuickBooks Desktop

This article helps Webgility Desktop users troubleshoot product sync failures and unexpected account lockouts in Webgility Desktop when integrated with QuickBooks Desktop. It provides step-by-step guidance on re-importing product data, verifying account status, and resolving common issues to ensure smooth and uninterrupted synchronization between systems.

Causes of Product Sync and Account Lock Issues:

  • Data Inconsistency: Product data may be outdated or corrupted.

  • Application Version Mismatch: Incompatibility between Webgility and QuickBooks.

  • Account Security Trigger: Repeated login failures may cause a temporary account lock.

Step-by-Step Instructions

1. Verify the Sync Error

  • Review the sync error message shown in Webgility.

  • Confirm if it references QuickBooks or product synchronization failures.

2. Check Account Lock Status

  • Open the Webgility application and attempt to log in. If you receive an account lock message, check the reason provided.

  • If the lock is due to multiple failed login attempts, wait 15–20 minutes before trying again with the correct credentials.

3. Re-import Products from QuickBooks & Sales Channel.

  • Download Latest Online Sales Channel Data

  1. Clear Download Dates:
    Go to Integrations > Stores > Advanced Settings > Application tab, and click Clear for "Last download date for Store Item." Save and close.

  2. Refresh Settings:
    Navigate to Integrations > Get Latest Data & Settings.

  3. Download Data:
    In the popup, go to Download online store settings, then click Download Data to refresh from scratch.

  4. Refresh Product List:
    Go to Products > All Products, click the Refresh icon, and wait for the download to complete.

  • Download Latest Accounting Data from Scratch

  1. Clear Accounting Download Dates:
    Navigate to Connections > Sales Channels > Advanced Settings. Clear the "Last Download Date" for both QuickBooks items and QuickBooks Customers, then Save and Close.

  2. Re-Download All Data:
    Go to Connections > Get Latest Data & Settings, click the Download Data dropdown, and select Re-Download All Data.

  3. Download Items from Scratch:
    Open the Products tab, go to QuickBooks > All Products, then click the Download Products from Scratch icon.

4. Retry Product Sync

  • Once re-import is complete, reattempt the sync process.

  • Monitor the process to ensure sync completes without errors.


Best Practices

  • Create a backup of your data before performing a re-import.

  • Keep both Webgility Desktop and QuickBooks updated to the latest version.

  • Monitor for any sync errors and report them promptly to avoid larger issues. 


Note: For successful syncing, always ensure QuickBooks is open and running with administrative privileges during integration with Webgility Desktop.