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How to Fix Posting Errors for Shopify Orders in Webgility Desktop Due to Unknown Payment Methods

This article helps Webgility Desktop users resolve errors encountered when posting Shopify orders in Webgility Desktop, particularly issues related to unknown payment methods or canceled orders. These problems often arise when Shopify adds new or custom payment types or when canceled orders are not correctly filtered. The guide provides step-by-step instructions to identify and fix these common posting errors.

How to Fix It

Step 1: Map the Unknown Payment Method

  1. Open Webgility Desktop and review the error message—identify the unmapped payment method causing the issue.

  2. Go to File > Accounting > Payment Method Mapping.

  3. On the left side, find the payment method from Shopify that is marked as unknown or unmapped.

  4. Map it to a matching payment method in your accounting system (e.g., QuickBooks).

    • If the payment method doesn’t exist in QuickBooks, create it there first.

  5. Click Save, then resync the orders.

Tip:
Unmapped methods often come from third-party Shopify plugins or custom setups. Watch for these when new types appear.

Step 2: Exclude Canceled Orders from Sync

  1. In Webgility Desktop, go to Channels > Download Settings for your Shopify store.

  2. Under Order Download Filters, find the settings for order statuses.

  3. Make sure Canceled is not selected or included.

  4. Click Apply, then refresh your order list.

Impact:
This prevents Webgility from trying to download or post canceled orders—avoiding unnecessary sync issues.

Step 3: Clean Up Previously Downloaded Canceled Orders

If canceled orders were already downloaded before filters were applied:

  • Option A: Mark them as ignored so they don’t get posted.

    • Right-click on each canceled order and select Ignore (or similar option based on your version).

  • Option B: If you need to post these orders for recordkeeping or audit purposes:

    • Manually post the order with a note indicating its canceled status.

Step 4: Test the Fix

  1. Trigger a new order sync from Shopify.

  2. Confirm that:

    • Orders with unknown payment methods now sync successfully.

    • Canceled orders are no longer included in downloads or causing posting errors.