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How to Fix Post to Store Issues After Webgility Desktop Update Due to Unselected Sales Channel Location

This article helps Webgility Desktop users resolve order posting issues to their store via Webgility Desktop after an application update often caused by an unselected sales channel location and guides them through setting up automation for archiving posted orders to maintain a clean and efficient workflow.

Issue Summary

Following a Webgility Desktop app update, you may be unable to post orders to your connected store. In most cases, this is due to the store location not being selected after the update. Once corrected, you can also set up a rule to automatically archive orders after they’ve been posted.

Part 1: Fixing Order Posting Issues Due to Unselected Store Location

1. Symptom

You are unable to successfully post orders to the sales channel following an application update.

2. Root Cause

The store location was not selected or was reset during the update process, which prevents Webgility Desktop from syncing the orders to the correct store outlet.

3. Resolution Steps

Step 1: Go to Connections > Sales Channels > Manage sales channel

Step 2: Verify Sales Channel Connection

  • Make sure the correct store account is connected and synced properly.

Step 3: Save Your Changes

  • Click Save to update your configuration.

Step 4: Test Order Posting

  • Try posting an order again to confirm that it goes through successfully.

Part 2: Automating Archiving of Posted Orders

Once orders are successfully posted, you can automate the process of moving them to the Archive tab.

1. Enable Archiving Automation

Step 1: Access Automation Rules

  • Go to:
    Orders > Automation Rules

Step 2: Create a New Rule

  • Click Add Rule or New Automation.

Step 3: Define Rule Conditions and Actions

  • Condition: Order Status is Posted

  • Action: Move to Archive Tab

Step 4: Save and Activate the Rule

  • Give the rule a descriptive name (e.g., "Archive Posted Orders").

  • Click Save, then toggle the rule to Active.

2. Verification

  • Post a test order to confirm that it is automatically moved to the Archive tab upon successful posting.

Key Takeaways

  • Always verify your store location settings after updating Webgility Desktop.

  • Use automation rules to streamline workflows and reduce manual tasks.