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How to Fix Payout Posting Errors in Webgility Desktop Caused by Invoice Discrepancies and Unsupported Shipping Methods

This article helps Webgility Desktop users resolve payout posting errors in Webgility Desktop that may be caused by invoice discrepancies or unsupported shipping methods. It provides a step-by-step guide to identify and correct these issues, ensuring successful payout processing. These instructions apply specifically to Webgility Desktop when integrated with sales channels such as Shopify.

Causes of Payout Posting Errors

  • Invoice contains incomplete or incorrect details (e.g., tax mismatches, missing item codes)

  • Shipping method is set to “Manual” instead of an integrated or required method like “Hydro 45”

  • Hydro 45 is not enabled in the shipping settings

Step-by-Step Instructions

1. Identify the Error Source

  • Identify if the issue is related to an invoice validation error or incorrect shipping method

2. Correct Invoice Information

  • Open the affected order in your connected sales channel

  • Review the invoice details:

    • Validate tax fields

    • Confirm correct item codes

    • Ensure address fields are accurate

  • Save the corrected invoice

3. Update the Shipping Method

  • In the same order, locate the Shipping Method section

  • If currently set to “Manual,” update it to Hydro 45 (or another supported method)

  • Save your changes

Note: Ensure Hydro 45 is enabled under Webgility settings:
Go to Connections > Shipping > Shipping Settings
Check if Hydro 45 is listed and active

4. Retry Payout Posting

  • Return to Webgility Desktop > Dashboard

  • Retry the payout posting

  • Monitor for success message and verify the transaction has been posted

Troubleshooting Tips

  • Hydro 45 not listed? Enable it from Webgility settings or reach out to your shipping provider

  • Invoice still not valid? Double-check formatting and required fields in your sales channel

  • Persistent errors? Confirm if any automation rules are overriding shipping method selections

Note: Always review your Webgility Desktop configuration and order sync settings when adding new shipping methods or making changes in your sales channel.