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How to Fix Payout Posting Errors Caused by Missing Refunds in Webgility Desktop

This article helps Webgility Desktop users resolve payout posting errors caused by missing refund downloads. The issue typically occurs when the application is outdated and fails to sync refund data correctly, resulting in inaccurate or incomplete payout records. The article provides a step-by-step guide to update the application, re-download refund data, and ensure accurate payout postings. It also emphasizes the importance of keeping Webgility Desktop up to date to prevent similar discrepancies in the future.

Overview

If you’ve noticed that refunds aren’t showing up on your payout postings in Webgility Desktop, this article will help you resolve those errors and ensure your billing and payout data remains accurate.

Why Does This Happen?

This issue often occurs if you’re running an outdated version of Webgility Desktop, which may prevent the software from downloading refund data correctly. Updating your software usually fixes the issue and restores proper payout calculations.

Step-by-Step Solution

1. Identify the Error

  • Try processing a payout that should include a recent refund.
  • Observe if the refund is missing or if you see any error messages during payout posting.

2. Update Webgility Desktop

  • In the desktop software, navigate to Help > Check for Updates.
  • If an update is available, follow the prompts to download and install the latest version.
  • Restart Webgility Desktop after updating to ensure all changes take effect.


3. Re-Sync the Affected Order(s)

  • Go to the Posted Orders section in Webgility Desktop.

  • Locate the order referenced in the error message.

  • Right-click the order, choose Undo Sync or Unsync, then download it again.

4. Re-Download Payout Report

  • In Webgility Desktop, go to the Orders > Shopify > Payouts section.

  • Locate the report that caused the error.

  • Click Remove, then click the Re-download button to download the latest version of the report.

  • Check your latest payout report to ensure refunds are being correctly included.
  • Compare with your financial records for added accuracy.

4. Keep Your System Updated

  • Regularly back up your data via System > Database > Backup.
  • Continue to check for updates under Help > Check for Updates to prevent future issues.

These steps should help resolve most posting errors related to Shopify Payouts caused by order sync mismatches.