How to Fix Order Posting Issues Related to Gift Card Payments and Multi-Currency in Webgility Desktop
This article helps Webgility Desktop users troubleshoot order posting errors related to gift card payments, particularly in stores managing multi-currency transactions. It explains how discrepancies between the order currency and the gift card transaction currency can cause sync failures or incorrect reporting, and provides guidance to resolve these issues.
Steps To Resolve:
- Download latest QuickBooks data under Connections and go to Get Latest Data 7 Settings
- Verify the active gift card Mapping in Webgility under Products.
- Make sure the gift card currency and the currency for your QuickBooks Account, Customer/Vendor is same.
- Once the above steps are verified try posting the order.