How to Fix Order Posting Failures Caused by Shopify Credit Line Item Mapping Issues in Webgility Desktop
This article helps Webgility Desktop users in resolving order posting failures caused by mapping issues with Shopify credit line items. It guides support staff through the operational steps needed to correctly map these credit line items, addressing errors that prevent orders from posting successfully and ensuring smooth transaction processing.
Overview
When orders fail to post due to mapping issues with Shopify credit line items, it can be resolved by correctly mapping these line items. This article outlines the operational steps for support staff.
Symptoms
- Order posting attempts fail with mapping-related errors concerning Shopify credit line items.
- Error orders are present and cannot be successfully posted.
Preliminary Preparation
- Confirm the order(s) showing the error.
- Access the integration settings in Webgility.
Step-by-Step Resolution
1. Identify the Failing Line Item
- Review the error message or the order data to locate the problematic Shopify credit line item.
2. Access Mapping Settings
- Navigate to the relevant section in Webgility where mapping settings can be accessed.
3. Update Credit Line Mapping
- Locate the mapping entry for Shopify credit line (may appear as 'Shopify Credit' or similar).
- Confirm the destination GL account or internal code the credit should map to.
- If unmapped, select or create the appropriate mapping.
- Save changes.
4. Retry Order Posting
- Attempt posting the previously errored orders.
- Validate successful posting of orders without errors.