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How to Fix Order Posting Errors in NetSuite Due to Incorrect Variant Mapping

This article helps Webgility Desktop users integrated with NetSuite resolve order posting errors caused by incorrect product mappings. It explains how mapping products to parent or configurable SKUs, rather than specific variant SKUs, can prevent successful order postings and result in inaccurate inventory and reporting. The guide walks users through identifying and correcting these mapping configurations to ensure smooth order synchronization between their sales channel and NetSuite.

Common Symptoms

  • Orders fail to post to NetSuite due to item mapping errors

  • Error messages in logs reference item mismatches like:

    • “Item not found”

    • “Invalid item reference”

  • Products involved are mapped to parent SKUs instead of sellable variant SKUs

Root Cause

Each product ordered through your sales channel should map to a variant SKU in NetSuite. If a parent/configurable product is incorrectly mapped instead, NetSuite will reject the order due to mismatched or missing item data.

Steps to Resolve Item Mapping Errors

1. Review Order Import Error Logs

  • Navigate to New Orders tab > Post to NetSuite within Webgility Desktop

  • Look for error messages related to “item not found” or SKU mismatches

  • Note the order numbers and SKUs associated with failed imports

2. Verify Product Mapping

  • Go to Products > Under Sales Channel All Products > Click on the View dropdown and select Mapped.

  • Identify the impacted SKUs by reviewing the Order History tab details.

  • Confirm that each product is:

    • Mapped to a NetSuite variant item, not a configurable/parent item

    • Mapped using the exact SKU used in your sales channel

3. Update Incorrect Mappings

  • Bulk Unmapping Method

  1. Navigate to the Products tab in Webgility Desktop.

  2. Under the Shopify section in the left-hand navigation panel, click on All Products.

  3. In the All Products section, use the View dropdown to select Mapped Products.
    (Tip: You can also search for incorrectly mapped products using the product name in the search bar.)

  4. Select the checkboxes next to all products you want to unmap.

  5. Click on Remove Mappings at the bottom of the screen.

  6. A confirmation message will appear—click Yes to confirm.

  7. Once unmapped, you can choose to remap them correctly using the Auto-map or Manual Map options available under the same tab.

  • Individual Unmapping Method

  1. From the All Products list, locate the specific product you want to unmap.

  2. Select the checkbox to the left of the product name.

  3. In the Item Status column, click the Chain link (🔗) icon to unmap the product.

  4. Confirm the action in the pop-up prompt.

  5. The product will be moved back to the Missing in NetSuite list and can be remapped from there.

 

Next Steps (Post-Unmapping)

  • Navigate to Products > Missing in NetSuite to remap any unmapped items.

  • Use One-Click Mapping or Auto-recommendation to quickly reassign correct product links.

  • After remapping, verify your configuration by attempting to sync or post an order using the updated item mappings.


4. Reprocess Failed Orders

  • Return to the same order that previously failed during posting, and select it.
  • Click Post to NetSuite again.
  • Confirm that the order now syncs successfully.

Additional Tips

  • Double-check product data both in your sales channel and NetSuite to ensure SKU consistency

  • Always validate mappings after importing new products or making bulk updates