How to Fix Order Posting Errors Caused by Locked User Account or Insufficient Permissions in Webgility Desktop
This article helps Webgility Desktop users resolve order posting errors in Webgility Desktop that may be caused by a locked user account or missing permissions. It provides step-by-step instructions to identify and fix these access-related issues, enabling users to resume posting orders to their connected sales channels without interruption.
Causes of Order Posting Errors
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User account locked due to multiple failed login attempts
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Insufficient permissions assigned to the user account
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Missing roles related to order posting
Step-by-Step Instructions
1. Verify User Account Status
This can be found in your Admin Portal or Webgility's user management section.
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Navigate to Manage Users
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Locate the user experiencing the issue
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Check if the account status shows as Locked.
2. Unlock the User Account & Enable Accounting
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Select the affected user
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Click Unlock or remove any login restrictions.
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Save changes to restore access
3. Review and Update User Permissions
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Still in User Management, check the roles or permission groups assigned
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Confirm that order posting, data sync, and sales channel access permissions are enabled
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If missing, assign the correct roles or manually enable needed permissions
4. Re-Test Order Posting
Ask the user to attempt the same order posting operation again.
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Navigate to the Orders tab
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Select an order from your sales channel
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Click Post to Accounting or your intended sync action
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Verify that the order posts successfully
5. Final Steps
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Once confirmed, save any permission changes and log this update internally
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Continue monitoring for any future permission-related issues
Notes
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Locked accounts can occur automatically after several failed login attempts.
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For best results, always assign users to permission groups with required roles for posting and order management.