How to Fix Order Posting and Shipment Cancellation Issues by Updating Webgility Desktop
This article helps Webgility Desktop users resolve issues with posting orders or canceling shipments caused by outdated versions of Webgility Desktop. It provides step-by-step instructions to update the Webgility Desktop application and verify that sales channels are syncing correctly with QuickBooks Desktop.
Causes of Issues:
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Outdated Webgility Desktop version
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Compatibility issues between Webgility and the sales channel
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Recent feature updates unsupported by the current installation
Step-by-Step Instructions:
1. Confirm the Error Message
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Take note of the error message displayed when attempting to post an order or cancel a shipment.
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Identify if these errors are new or have occurred after recent updates or sync attempts.
2. Check Your Current Webgility Version
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Launch Webgility Desktop.
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Navigate to
Help > Terms and Privacy. -
Compare the current version with the latest version under check for updates.
3. Update Webgility Desktop
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Go to
Help > Check for Updates. -
If an update is available, follow the on-screen instructions to complete the installation.
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Restart the Webgility Desktop application after the update.
4. Re-Test Order Posting and Shipment Cancellation
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Attempt to re-post an order.
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Try canceling a shipment.
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Verify that both functions now complete without errors.
Best Practices and Preventive Tips:
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Regularly check for software updates using
Help > Check for Updates. -
Subscribe to Webgility's release notes to stay informed of new features and fixes.
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For environments with frequent sales channel or QuickBooks changes, schedule periodic check-ins to maintain integration stability.
Note: Keeping your Webgility Desktop application up to date ensures reliable syncing and supports the latest platform enhancements.