How to Fix Order Downloads via Webgility Scheduler When Sales Channel Connection is Valid

Orders are not downloading automatically, even though Webgility Scheduler is enabled.
Manual downloads from your sales channels may work, but scheduled syncs do not.
You may be attempting to download historical (older) orders and not seeing expected results.

Locate the Webgility Scheduler icon in your Windows system tray (bottom right corner of your desktop).
Right-click the icon and select Exit Scheduler to ensure no background tasks are running.
Open Webgility Desktop.
- Go to Connections > Sales Channel > Manage Sales Channels.
- Select your sales channel and click Test Connection to confirm that your store is properly linked and responsive.
This ensures there’s no interference from background syncs while you troubleshoot.

In Webgility Desktop, navigate to Connections > Sales Channel.
Select your sales channel, then click Settings.
Review your settings:
- Order Download Date Range: Make sure the range covers the dates for the orders you expect to download.
- Order Statuses: Confirm that all relevant statuses (such as “Paid,” “Processing,” or “Unfulfilled”) are selected.
Incorrect status selection or too-limited date ranges can prevent orders from downloading automatically.

While in Sales Channel Settings, select Advanced Settings (or find the corresponding tab).
Find the setting: Do not download orders older than…
- If you’re attempting to download older orders, ensure this date is not restricting your sync.
- Tip: Temporarily disable or adjust this filter to allow older orders to be included in the download.

Restart Webgility Scheduler:
- Go to your Start menu, find and launch Webgility Scheduler (or double-click the desktop shortcut/system tray icon).
Wait a few minutes for the scheduler to reconnect and begin syncing with the new settings.
In Webgility Desktop, go to Orders View and verify if previously missing orders now appear.

Always retest your sales channel connection after updating sales channel or order download settings.
Consider setting up email or alert notifications within Webgility for sync failures so you are proactively informed of future issues.
If automatic sync is still missing specific orders, try a manual download using specific Order IDs to check for data availability.

This article helps Webgility Desktop users resolve missing order issues when sales channel connections and credentials are valid, but orders are not downloading. It guides users through diagnosing and fixing problems related to the Webgility Scheduler to ensure accurate and timely order downloads