Skip to content
  • There are no suggestions because the search field is empty.

How to Fix Order Download Failures in Webgility Desktop

This article helps Webgility Desktop users resolve to monitor and troubleshoot recurring order download issues in Webgility Desktop. Common causes include misconfigured order download settings or disrupted connections with the sales channel. The guide helps ensure consistent data sync and order visibility.

This article outlines recommended steps to monitor and troubleshoot recurring order download issues in Webgility Desktop.

1.  Confirm User Access

Ensure you are logged in as either an Admin user or an authorized Add-on user with sufficient permissions.

2.  Verify Store Connection

Navigate to:
Connections > [Sales Channel] > Manage Sales Channel > Edit Connection

  • Confirm that the store credentials are accurate.

  • Reauthorize the sales channel using the most recent login credentials.

  • Save and test the connection.

3. Review Order Download Settings

Go to the Connections and click on Sales channel then click on settings section and verify:

  • Online Order Status is selected appropriately to pull relevant orders

4.  Ensure Software is Up to Date