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How to Fix “Order Contains No Items” Errors in Webgility Desktop

This article provides troubleshooting and resolution steps for Webgility Desktop users experiencing order posting failures caused by missing line items. Such errors often cause orders to move to the Error tab and prevent successful syncing with QuickBooks Desktop Enterprise.

Overview

This article outlines the troubleshooting and resolution steps for cases where orders in Webgility Desktop fail to post due to missing line items. These errors typically result in orders being moved to the Error tab and not syncing to QuickBooks as expected.

Symptoms

  • Orders appear in the Error tab within Webgility Desktop.

  • The error message states: "Order contains no items."

  • Attempting to post these orders to QuickBooks fails.

Root Cause

The issue occurs when downloaded orders are incomplete and missing line items. Without these items, Webgility cannot process or post the order to QuickBooks.

Resolution Steps

Step 1: Identify Affected Orders

  1. Open Webgility Desktop.

  2. Go to the Error tab.

  3. Locate and review affected orders.

  4. Confirm the error message: "Order contains no items."


Step 2: Redownload Orders

Choose one of the following methods:

Method 1: Right-click

  • Select one or more affected orders.

  • Right-click and choose Re-download Order.

  • Click Yes on the overwrite confirmation prompt.

Method 2: More Actions Menu

  • Select the order(s).

  • Hover over More Actions, then choose Re-download Order.

  • Confirm the prompt to overwrite existing data.

Method 3: Order Details Screen

  • Double-click on an affected order to open its details.

  • Click the Redownload icon at the bottom-right.

  • Confirm the overwrite prompt.

 Note: Make sure the order is unsynced from QuickBooks before redownloading. Redownloading a posted order can cause duplicate entries in QuickBooks. Click here to learn how to undo sync the orders.

Step 4: Attempt to Post Again

  1. Select the corrected orders.

  2. Click Post to QuickBooks.

  3. Ensure orders move out of the Error tab.

  4. Verify in QuickBooks that the orders were posted with all line items.