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How to Fix Operation Timeout Errors in Webgility Desktop

This article helps Webgility Desktop users resolve operation timeout errors in Webgility Desktop by adjusting batch size settings. These errors can interrupt tasks such as downloading items, orders, or customer data. By optimizing the batch size, users can improve data processing efficiency and ensure uninterrupted workflow.

Causes of Timeout Errors:

  • Large batch sizes causing prolonged processing times

  • Network latency or slow database response

  • System resource limitations affecting data sync

Steps to Resolve Operation Timeout Errors

  1. Access Batch Size Settings
    Navigate to: Connections > Sales Channel > Advanced Settings.
    Locate batch size settings under Application tab for operations such as order downloads, item downloads, and customer downloads.

  2. Reduce Batch Size
    Lower the batch size to process fewer records per batch, which helps prevent timeout errors during data synchronization.
    Save the changes after adjusting the batch size.

  3. Monitor and Adjust
    Run the operation again and monitor for timeout errors.
    If the error persists, reduce the batch size further until the operation completes successfully without timing out.

Notes

  • Smaller batch sizes may increase total sync time but improve reliability.