How to Fix NetSuite Order Posting Failures After Item Updates in Webgility Desktop

Overview
This article outlines the steps for Webgility support teams to resolve NetSuite order posting errors, which commonly occur after item listings are updated in Webgility. These issues typically stem from item mapping discrepancies or incomplete data synchronization between Webgility, the connected online store, and NetSuite.

Issue Description
NetSuite order posting may fail after new items are added to Webgility. Even if the application is updated and item mappings are reviewed, errors can persist due to stale or incomplete data pulled from the store or NetSuite .

Root Causes

• Newly added items are not properly mapped or synced between Webgility, Store, and NetSuite 

• Webgility contains outdated data post-update

• Integration connections with Store or NetSuite are stale or broken, resulting in mismatched item records

Resolution Steps

1. Verify Webgility is Updated

   • Launch Webgility Desktop and check for updates

   • Install all available patches or latest version to ensure compatibility

2. Review Item Mappings

   • Navigate to Webgility > Product 

   • Confirm all new items added in Store or NetSuite are correctly mapped to NetSuite items

   • Update or create missing mappings and save the changes

3. Perform a Full Manual Data Sync

   • Go to Webgility > Connections 

   • Select Download All Data from Store and NetSuite to refresh the entire dataset

   • Ensure a full sync, not just an incremental one

   • Monitor the sync process for errors, timeouts, or disconnections

4. Check Sync Logs for Errors

   • Open the Sync Logs section under Webgility > Activity Logs

   • Look for failed imports, unmapped SKUs, or incomplete item records

   • Correct any issues before proceeding

5. Retry Order Posting to NetSuite

   • Re-attempt posting the failed orders from Webgility to NetSuite

   • Confirm the orders post successfully without triggering errors