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How to Fix Missing UPS Direct Negotiated Rates in Webgility Desktop

This article helps Webgility Desktop users troubleshoot and resolve issues with missing UPS Direct negotiated rates during shipment processing, providing step-by-step guidance to restore proper rate display.

Error:

"Negotiated rates not showing for UPS Direct."

Cause of the Issue:

This issue typically occurs when processing shipments through UPS Direct and usually happens because the latest UPS invoice details are missing or outdated in the Webgility Desktop database. UPS periodically requires updated invoice information to validate your negotiated rates.

Steps to Fix:

To resolve this, you need to update your UPS account information within Webgility Desktop with details from your most recent UPS invoice.

  1. In Webgility Desktop, navigate to the Connections menu option.
  2. Go to Shipping and then click on Shipping Settings.
  3. Now, go to the UPS Direct tab.
  4. Select your existing UPS Account information (it might be labeled with your UPS account number or a custom name you've given it). This action will open another window with your UPS account details.
  5. In this new window, locate the fields for invoice details and update them with the latest information from your most recent UPS invoice. This typically includes:
    • Invoice Number
    • Invoice Date
    • Invoice Amount
  6. Once you have updated the details, click Save or OK (the button may vary) to apply the changes.
  7. After updating the invoice details, try processing your shipment again in Webgility Desktop to see if your negotiated rates are now displayed correctly.