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How to Fix Missing Order IDs and Sync Errors When Posting Amazon Orders in Webgility Desktop

This article helps Webgility Desktop users troubleshoot common issues when posting Amazon orders through Webgility Desktop, including missing order IDs, orders stuck in the error tab, and Amazon-related warnings. The guide provides step-by-step instructions to identify and resolve these order sync errors, ensuring smooth and accurate data flow from the Amazon into the system.

Causes of Issues

  • Missing Order ID: Required identifiers may not be synced correctly.

  • Outdated Webgility Version: Older versions may not support recent Amazon or API changes.

  • Disconnected Amazon Account: Integration may have been interrupted after platform updates.

  • Amazon Warnings: Listings or account-level alerts can block order syncing.

Step-by-Step Instructions

1. Confirm Webgility Desktop is Updated

  1. Open Webgility Desktop and log in.

  2. Go to Help > Terms and Privacy to check your current version.

  3. Navigate to Help > Check for Updates.

  4. If an update is available, click Update.

  5. Ensure the option to back up the database is checked.

  6. Choose the location to save the backup when prompted.

  7. The Webgility Installer will launch and install the update.

  8. After the update, log in again when prompted.

  9. The database will auto-update; select your sales channel to proceed.

  10. Reconfirm version via Help > Terms and Privacy.

✅ Webgility Desktop is now updated.

2. Retry Sync for Affected Orders

  • Go to the Orders dashboard.

  • Locate orders in the Error tab.

  • Click Refresh or Sync to reattempt posting.

4. Review Amazon Warnings

  • Go to Notifications or Alerts in Webgility Desktop.

  • Look for any active Amazon warnings.

  • Click View Details to review and resolve the underlying issue.

4. Review SKU mappings

  • Verify the Error:

    • Open order posting logs and review the error message.

    • Confirm if it’s related to a missing or mismatched SKU.

    • Identify the affected SKU(s).

  • Check Current Mappings:

    • Go to the SKU Mapping section.

    • Search for the specific SKU.

    • Verify it’s correctly mapped to the right product.

  • Remap the SKU (if needed):

    • Remove incorrect mappings.

    • Re-map the SKU accurately.

    • Save changes and retry posting the order.

Best Practices

  • Always keep Webgility Desktop and all sales channel integrations updated.

  • Regularly monitor the Error tab and Notifications for early issue detection.

  • Maintain backup logs and sync settings in case further troubleshooting is needed.