How to Fix Missing Address Line 2 When Downloading Shopify Orders in Webgility Desktop

If Address Line 2 is missing from orders downloaded from Shopify into Webgility, this typically results from configuration or connection issues between the platforms.

Root Cause

Address Line 2 may not appear due to one or both of the following reasons:

• The Shopify store connection in Webgility needs to be refreshed or reauthorized.

• The option to Download state code in orders is not enabled in Webgility settings.

  Resolution Steps

  1. Reconnect the Shopify Store

  • Open Webgility Desktop

  • Navigate to:
    Connections > Sales Channels > Manage Sales Channels

  • Click Edit Connection and Reauthorize using your Shopify credentials

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  2. Enable "Download State Code in Orders"

  • Go to:
    Connections > Sales Channels > Advanced Settings > Others

  • Check the box for "Download state code in orders"

  • Click Save and Close

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  3. Unsync and Redownload Affected Orders

  • Locate any affected orders

  • Unsync them from QuickBooks

  • Redownload the orders from Shopify to Webgility

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  4. Verify Address Line 2

  • After redownloading, confirm that Address Line 2 is now populated in the order details

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