Skip to content
  • There are no suggestions because the search field is empty.

How to Fix Login Timeout Errors and Add Multiple FedEx Accounts in Webgility Desktop

This article helps Webgility Desktop users resolve the “Login timeout expired” error in Webgility Desktop, which can occur due to slow database performance. In addition to troubleshooting this error, the guide also provides step-by-step instructions for adding and managing multiple FedEx accounts, enabling users to compare shipping rates more efficiently within the Webgility Desktop platform.

Part 1: Fixing the “Login Timeout Expired” Error in Webgility Desktop

Cause of the Issue

This error is related to slow response from the Webgility Desktop database, often triggered when the database is overloaded or experiencing performance degradation.

Step-by-Step Instructions

1. Close Webgility and Scheduler

  • Log out of Webgility Desktop and exit the application completely.

  • If the Webgility Scheduler is running, exit that too.

  • Use Task Manager if necessary to ensure both programs are fully closed.

2. Run the Database Upgrade Tool

  • Navigate to:
    This PC > C:\Webgility\Unify Enterprise

  • Locate the file named UnifyDBUpgrade.exe.

  • Run the file and wait for the confirmation message:
    “Unify DB Updated Successfully”.

3. Relaunch Webgility

  • Once the database upgrade is complete, open Webgility Desktop and try logging in again.

Note

This process helps improve application performance by updating the database structure, reducing the likelihood of timeout errors during login or heavy use.

Part 2: How to Add Multiple FedEx Accounts in Webgility Desktop

Why Add Multiple Accounts?

Webgility Desktop supports multiple FedEx accounts, which allows businesses to compare rates across accounts and choose the most cost-effective shipping option during order processing.

Step-by-Step Instructions

1. Open FedEx Shipping Settings

  • Go to:
    Connections > Shipping > Shipping Settings

  • Select FedEx from the available shipping carriers.

2. Register a New FedEx Account

  • In the FedEx settings window, click the drop-down menu and select New Registration.

  • Fill in the required FedEx account information in the pop-up window.

  • Click Register to connect the new account.

3. Use FedEx Account for Rate Comparison

  • After registration, the default FedEx account will be used for rate comparison.

  • To use a different account:

    • Select it from the FedEx drop-down menu.

    • Click Get Rates to retrieve shipping quotes from that account.

Tip

You can switch between connected FedEx accounts anytime based on your shipping preferences or negotiated rates.