How to Fix Lightspeed Order Download Issues in Webgility Desktop
This article helps Webgility Desktop users in troubleshooting order download issues from LightSpeed into Webgility Desktop. It helps identify common causes and provides actionable solutions to ensure successful order syncing between platforms.
This article will guide you on how to resolve LightSpeed Order download
Troubleshooting Steps
Update Webgility to the latest version, navigate to Help >> Check for updates.
Verify the Sales Channel connection, navigate to Connections >> Sales Channels >> Manage Sales Channels and test the store connection for the light speed store.
Verify the Order Download Date & Order Status under Sales Channel Settings.