How to Fix Label Generation Issues for Multi-Shipments in Webgility Desktop

This guide addresses issues where multiple shipping labels cannot be generated for a single order in Webgility Desktop, despite multi-shipment requirements.

Common Causes

• Only the first shipping label is generated, even for orders requiring multiple.

• Error prompts appear when attempting to generate additional labels.

• Voiding and retrying label generation does not resolve the issue.

• Problems persist across different printer types (e.g., FedEx thermal printers).

• Primary troubleshooting steps (e.g., printer setting changes or software updates) fail to address the root cause.

Resolution Steps

1. Verify Webgility Desktop Version

• Open Webgility Desktop.

• Navigate to:
  Help > Check for Updates

• Download and install the latest version, if available.

2. Review and Adjust Printer Settings in Webgility

• Go to:
  Shipping > FedEx (or applicable carrier) > Printers and Labels

• Verify settings for both:

  • Domestic shipping labels

  • International shipping labels

• Ensure printer mappings are correct for the type of shipment.

3. Void and Retry Label Generation via Order Manifest

• Attempt to void the existing label.

• Generate a new manifest for the order.

• Retry label generation for each shipment.

4. Reset Printer Preferences and Clear Print Queue

• Press the Windows key, go to Control Panel.

• Navigate to:
  Devices and Printers

• Select the printer used for shipping labels.

• Right-click > View print queue.

• Clear all pending jobs from the queue.

5. Retry Label Generation

• Return to Webgility and attempt to generate shipping labels again.

• Verify if the issue has been resolved across all shipments.