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How to Fix Issues When Reprinting a FedEx Shipping Label in Webgility Desktop

This article helps Webgility Desktop users troubleshoot and resolve issues with reprinting FedEx shipping labels in Webgility Desktop. By following key checks and setup steps, users can quickly restore printing functionality and avoid shipping delays.

Step-by-Step Troubleshooting

Step 1: Confirm the Issue

Start by identifying the problem:

  • Are you unable to reprint a specific label, or is this happening with all labels?

  • Check whether the issue is related to software settings, the printer itself, or a connection problem.

Step 2: Perform Basic Printer Checks

  • Make sure your FedEx printer is powered on and properly connected to your workstation.

  • Verify USB or network cable connections.

  • Check if the printer appears in your device list.

  • Look for any warning lights or error messages on the printer's display panel.

Step 3: Set Up the Printer Correctly

  • Open the FedEx Printer Setup Guide for installation help.

  • Install the correct printer driver as recommended by FedEx.

  • When reprinting a shipping label, be sure to:

    • Select the correct printer in the print dialog.

    • Double-check paper size and orientation settings in both the print properties and FedEx software.

Step 4: Reprint the Shipping Label

  • After making the necessary changes, try reprinting the shipping label.

  • If the label prints successfully, you're all set!

If you're still facing issues, it might be worth reviewing your FedEx account and meter number settings within Webgility Desktop.