How to Fix Inventory Quantity Sync Issues Between Webgility Desktop and Walmart

Initial Issue Verification

Before diving into troubleshooting, gather these essential details:

• List of affected SKUs or items

• The expected vs. actual quantity shown on Walmart

• Your current Webgility Desktop version (ensure it’s the latest)

Step 1: Isolate the Scope

• Log in to Walmart Seller Center

  • Locate the affected item and verify if the inventory displayed matches your expectations

  • Check if there were any manual overrides or changes recently made directly in Walmart

• Run a Manual Sync in Webgility

  • Go to the affected item and use the Sync Now feature

  • Watch for any error messages or sync warnings

Step 2: Review Common Causes and Fixes

1. Communication Delays

• Walmart’s system may take 2–4 hours to reflect updated inventory.

• Wait and monitor the product listing before taking further action.

2. API Connection Errors

• Check the sales channel integration settings in Webgility.

• Look for issues like API limit reached, authentication failures, or expired tokens.

• If needed, reconnect the Walmart account using valid API credentials.

3. Data Mapping Issues

• Verify that the SKU and product ID match in both Webgility and Walmart.

• Look out for duplicate listings or items with outdated SKUs.

• If mismatches are found, remap or update the item in Webgility’s product catalog.

4. Item Restrictions on Walmart

• Some products may be unpublished, under review, or restricted.

• In Walmart Seller Center, navigate to:
  Products > Edit Items > Item Status

• Resolve any listing or compliance issues before retrying the sync.

5. Download Data from Scratch

If none of the above resolves the issue:

• Go to Webgility Desktop and re-download both accounting data and store item data

• This helps refresh the product catalog and clear stale or outdated mappings