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How to Fix Inventory Mismatches Between Shopify and Webgility Desktop

This article helps Webgility Desktop users resolve inventory mismatches between their Shopify store and Webgility Desktop by guiding them through updating the app, restarting the sync scheduler, running a manual product sync, and verifying stock levels in Shopify.

Why Your Shopify Stock Might Be Off

If your Shopify store’s inventory doesn’t match what’s in Webgility Desktop, it usually means the automatic sync scheduler needs a little nudge. Follow these friendly steps to get your products updating perfectly again.

1. Keep Webgility Desktop Updated

  • Open Help > Check for Updates.

  • If an update is available, install it and restart the app.

Why? Newer versions often include fixes and speed boosts for the scheduler.

2. Restart Your Sync Scheduler

  1. Go to Scheduler Settings.

  2. Click Stop Scheduler, wait 5 seconds, then click Start Scheduler.

  3. Watch for any messages—green lights mean you’re good to go!

Quick Tip: Restarting clears temporary hiccups that can block your sync.

3. Run a Manual Product Sync

  • In the top toolbar, select Products > Quantity/Price/Cost Out Of Sync.

  • Let the process finish while you watch for any errors in the log.

  • Once it’s done, refresh your Shopify Admin product list.

4. Verify Your Shopify Inventory

  • Log in to Shopify Admin.

  • Spot-check a handful of products to ensure stock levels match Webgility.

  • If everything lines up, your sync is back on track!

Pro Tips for a Trouble-Free Sync

  • Check daily: A quick glance at Scheduler status each morning catches issues early.

  • Sync in batches: For large catalogs, split your sync into smaller groups to avoid timeouts.

  • Keep data clean. Unique SKUs and complete product info make syncing seamless.