How to Fix Freezing or Unresponsiveness in Webgility Desktop with QuickBooks on RightNetworks
This article helps Webgility Desktop users resolve freezing or unresponsiveness issues when using QuickBooks Desktop hosted on RightNetworks. These issues are often related to problems with the connected QuickBooks Desktop company file, such as file integrity issues or slow performance on the QuickBooks Desktop or RightNetworks side.
Step 1: Check Webgility Responsiveness
Try performing basic actions in Webgility that don’t involve QuickBooks—such as opening the main menu or switching tabs.
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If Webgility performs normally for non-QuickBooks tasks but freezes when trying to sync or post with QuickBooks, the issue likely stems from a delay in QuickBooks' response.
Step 2: Review QuickBooks File Performance
Check if QuickBooks itself is running slowly—even when Webgility isn’t being used. If QuickBooks is lagging or freezing, it's a good idea to check the health of the company file.
You can do this within QuickBooks Desktop:
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Go to File > Utilities > Verify Data
(This checks the file for errors or signs of corruption.) -
If issues are found, select File > Utilities > Rebuild Data
(This will attempt to repair any problems with the file.)
Important: Always create a backup of your QuickBooks file before rebuilding data.
Step 3: Contact Intuit or RightNetworks (if needed)
If you continue to experience freezing or performance issues:
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Contact Intuit Support if you suspect file corruption or if QuickBooks still runs slowly after rebuilding the data.
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Contact Rightworks Support if you suspect network delays or problems with your hosted environment.
They can help ensure your QuickBooks file is optimized and running correctly on the hosted server.