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How to Fix "Error While Creating Shipment" in Webgility Desktop by Updating the Software

This article helps Webgility Desktop users resolve the "Error while creating shipment" message that can occur when posting to connected sales channels. This issue is often caused by using an outdated version of Webgility Desktop. The guide provides step-by-step instructions to update the application and successfully complete shipment postings.

Causes of Issues

Shipment creation errors in Webgility Desktop can occur due to:

  • Running an outdated version of the Webgility Desktop application.

  • Compatibility mismatches between the sales channel and the Webgility.

  • Minor bugs or deprecated code in older software builds.

Step-by-Step Instructions

1. Confirm the Error

  • Attempt to post a shipment from Webgility Desktop.

  • If the message "Error while creating shipment" appears, proceed with the next steps.

2. Check the Installed Webgility Version

  • Open Webgility Desktop and log in.

  • Navigate to Help > About Webgility.

  • Note the current version number.

3. Update to the Latest Webgility Desktop Version

  • Navigate to Help > Check for Updates.

  • If an update is available, select Update.

  • Ensure the box “Take Webgility database backup before proceeding with the update” is checked.

  • Follow the on-screen instructions to complete the update process.

  • After the update, re-login and allow the system to apply necessary database changes.

4. Reattempt Shipment Posting

  • Once the update is complete, try posting the shipment again.

  • Verify that the process completes without errors.

Notes

  • Always ensure Webgility Desktop is updated to the latest version to avoid compatibility issues.

  • You can check for updates manually or enable automatic update prompts in your settings.

Summary

The “Error while creating shipment” issue in Webgility Desktop is typically resolved by updating the application to the latest version. Staying current with updates helps prevent posting errors and ensures full compatibility with your connected sales channels.