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How to Fix eBay Item Sync Issues in Webgility Desktop Caused by Scheduler Interruptions

This article helps Webgility Desktop users troubleshoot and resolve issues with eBay item syncing in Webgility Desktop caused by Scheduler service interruptions, outdated records, or expired eBay connections. It provides step-by-step guidance to diagnose and fix sync problems through the scheduler settings.

Causes of Sync Issues

  • Scheduler Not Running: The item sync scheduler in Webgility Desktop may be inactive or improperly configured.

  • Outdated Records: Stuck or incorrect database entries may prevent item updates.

  • eBay Token Expired: The eBay connection might need to be refreshed if the token has expired.

  • Service Errors: Local network or firewall restrictions could block scheduler communication.

Step-by-Step Instructions

1. Verify Scheduler Settings in Webgility Desktop

  1. Launch Webgility Desktop.

  2. Click the Scheduler Indicator (top-right, next to the sales channel selector).

  3. In the pop-up, click Review Settings.

  4. Select your eBay sales channel in the left panel.

  5. Confirm "Sync Products" options is enabled.

  6. Click Save and Restart the Scheduler.

2. Reconnect Your eBay Sales Channel

  1. Navigate to Connections > Sales Channel > Manage Sales Channel.

  2. Click Edit under the Action column for eBay.

  3. In the window that opens, click Connect to eBay.

  4. Sign in with eBay admin credentials in the browser window.

  5. Click I Agree to authorize Webgility Desktop.

  6. After confirmation, return to the app and click Continue.

3. Restart the Scheduler in Webgility Desktop

Follow these steps if the scheduler appears green but is not functioning properly:

A. Check the Scheduler Status

  • In Webgility Desktop, look at the Scheduler Indicator at the top-right corner of the dashboard.

  • If it shows green but no syncs are running, proceed to the next step.

B. Access the System Tray

  • On your Windows taskbar (bottom right), click the up arrow (system tray) to reveal hidden icons.

  • Look for the Webgility Scheduler icon.

  • Right-click the icon and select Stop, then select Exit to completely shut it down.

C. Use Task Manager (if Scheduler Icon is Missing)

  • If the scheduler icon is not visible, press Ctrl + Shift + Esc to open Task Manager.

  • Go to the Details tab.

  • Locate UnifyScheduler.exe — there may be two entries.

  • Right-click each and select End Task to close them.

D. Restart the Scheduler from Webgility Dashboard

  • Return to Webgility Desktop.

  • Click the Scheduler Indicator (top-right).

  • In the pop-up window, click Start Scheduler.

✅ Tip: Wait a few minutes after restarting and verify that automated syncs resume as expected.

4. Sync eBay Items Manually

  1. Go to Products > All Products.

  2. Choose your eBay sales channel from the sidebar.

  3. Click the refresh icon or Download Products from Scratch.

  4. Wait for the sync process to complete and confirm that missing eBay items are downloaded.

Notes

  • Recommend customers allow the system to run uninterrupted for 30–60 minutes after restarting the scheduler.

  • Ensure both Webgility Desktop and QuickBooks (if integrated) are running with administrative privileges.