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How to Fix Deleted Square Locations Reappearing in Webgility Desktop on reauthentication

This article helps Webgility Desktop users resolve an issue where previously deleted Square channel locations reappear, potentially leading to duplicate data and unexpected billing. The issue is typically caused by lingering connection glitches between Webgility Desktop and Square channel. The article provides steps to refresh the connection and prevent deleted locations from reappearing.

🔄 Why This Happens

Deleted Square store locations may re-sync and appear again in Webgility Desktop due to temporary sync errors or outdated connection data between Square and Webgility. This issue can continue to occur until a future system update is released.

✅ How to Fix the Issue

1. Refresh the Square Connection

  1. Open Webgility Desktop

  2. Go to:
    Connections > Sales Channel > Manage Sales Channel

  3. Click on Edit (or Action) next to Square

  4. Click Test Connection or Connect to Square

  5. Proceed with the connection steps and click Next, then Save

2. Refresh Your Store Data

  1. In Webgility Desktop, go to:
    Connections > Get Latest Data and Settings

  2. Click on Download Data (for the store portion)

This ensures that only valid, currently active locations are synced and helps prevent deleted locations from reappearing.

🆕 If You Need to Update Webgility

🔓 If you're unable to log in to Webgility Desktop

Please download and install the latest version from:
👉 portal.webgility.com

✅ If you're able to log in

  1. In Webgility Desktop, go to:
    Help > Check for Updates > Update

Keeping your application up to date helps prevent recurring sync issues like this one.