How to Fix Deleted Square Locations Reappearing in Webgility Desktop on reauthentication
This article helps Webgility Desktop users resolve an issue where previously deleted Square channel locations reappear, potentially leading to duplicate data and unexpected billing. The issue is typically caused by lingering connection glitches between Webgility Desktop and Square channel. The article provides steps to refresh the connection and prevent deleted locations from reappearing.
🔄 Why This Happens
Deleted Square store locations may re-sync and reappear in Webgility Desktop due to temporary sync errors or outdated connection data between Square and Webgility. To fix this, refresh your Square connection and download the latest store data in Webgility Desktop. Follow the steps below to resolve this issue.
✅ How to Fix the Issue
How do you refresh the Square connection in Webgility Desktop?
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Open Webgility Desktop
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Go to:
Connections > Sales Channel > Manage Sales Channel -
Click on Edit (or Action) next to Square
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Click Test Connection or Connect to Square
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Proceed with the connection steps and click Next, then Save
How do you refresh your store data in Webgility Desktop?
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In Webgility Desktop, go to:
Select Get Latest Data and Settings to open the panel before clicking Download Data.
Connections > Get Latest Data and Settings -
Click on Download Data (for the store portion)
This ensures that only valid, currently active locations are synced and helps prevent deleted locations from reappearing.
🆕 If You Need to Update Webgility
🔓 If you're unable to log in to Webgility Desktop
Download the latest installer from the link below, then run the installer and follow the on-screen prompts to complete the installation:
👉 portal.webgility.com
✅ If you're able to log in
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In Webgility Desktop, go to:
Help > Check for Updates > Update
Keeping your application up to date helps prevent recurring sync issues like this one.