How to Fix Deleted Customers Still Appearing During Order Sync in Webgility Desktop
This article helps Webgility Desktop users resolve issues where deleted customers continue to appear during order syncing in Webgility Desktop. These occurrences are often caused by sync discrepancies or failed data refreshes. The article provides a detailed approach to identify the root cause and apply corrective actions, ensuring customer data stays accurate and up to date.
Steps To Troubleshoot:
- In Webgility Desktop go to Connections, click on Sales Channels then go to Advanced Sales Channel Settings.
- In Advance Sales Channel settings clear the date for last download date for Quickbooks Customers, once the date is cleared click on Save & Continue and close the settings.
- Click on Connection and go to Get Latest Data & Settings, select only Customers under QuickBooks, beside the Download Data button there's a small arrow to click on it.
- Select Re-download all data and wait for the download to finish.