How to Fix Delays When Downloading Item Lists from BigCommerce in Webgility Desktop
This article helps Webgility Desktop users in troubleshooting and resolving delays when downloading item lists from BigCommerce into Webgility Desktop. It provides detailed, step-by-step guidance to address slow sync issues that commonly occur after SKU updates or when SKUs are marked inactive in BigCommerce, ensuring timely and accurate item synchronization.
Steps To Resolve:
- Test the Sales Channel Connection: Navigate to Connections go to Sales Channels then Manage Sales Channels, click on the edit icon and Test Store Connection.
- Go to Connections then Sales Channels and Advanced Sales Channel Settings, under Products Settings check the option to Download Online Products in the batches of, increase/decrease the batch size and click on save.
- Update Webgility Desktop go to Help and click on Check for Updates.