How to Fix Date Range and Download Settings to Recover Missing Orders in Webgility Online

Step-by-Step: How to Recover Missing Orders in Webgility Online

1. Search for the Order

First, confirm whether the order is already in Webgility Online:

• Go to Sales > Orders

• Use the search bar to enter the order number, date, or customer details

• If the order is there, filtering settings may have caused it to appear hidden

2. Verify Sales Channel Order Status

If the order isn’t visible:

• Check the order status directly in your sales channel (e.g., Shopify, Amazon)

• Make sure it matches the statuses selected for download in Webgility Online

3. Check and Adjust Order Download Settings

To confirm your integration is set up to pull the correct orders:

• Go to Connections > Sales Channel > [Channel Name] > Preferences

• Make sure the relevant order Status  are selected (e.g., Paid, Unfulfilled, Open)

• Click Save if you make changes

4. Adjust the Download Date Range

To ensure no orders are skipped:

• Navigate to Sales > Orders

• Click the Refresh icon (top right) to initiate a manual download

• When prompted, update the Start Date to go back far enough to include the missing orders (e.g., one week prior)

• Keep the End Date current

Tip: Using a wider date range may take longer to process—give the system a few minutes to complete the download

5. Confirm Order Download

Once the refresh completes:

• Stay on the Sales > Orders page and re-check the list

• Use the search or filters to confirm the previously missing orders are now visible