How to Fix Common Issues When Posting BigCommerce Orders to QuickBooks Online

Step 1: Reconnect the QuickBooks Online Integration

To re-establish the QuickBooks Online connection:

• Navigate to the Connections section in Webgility Online.
  
  
• Locate the QuickBooks company file and click Remove next to it.
  
  
• When prompted, click Yes to confirm the disconnection.
  
  
• Reconnect to the same QuickBooks company file by following the authorization prompts.
  
  

Important: Ensure that the same company file is selected during reconnection. Connecting to a different company file will result in the loss of existing integration settings and mappings.

Step 2: Download the Latest Data from QuickBooks

To ensure accurate data mapping and successful syncs, the latest data must be downloaded from QuickBooks:

1. Refresh Order Settings:
   
   Go to Sync Settings > Orders
   
   
   • Click the refresh arrow icon to update order-related data
     
     
2. Download Product Data:
   
   
   • Navigate to the Products.
     
     
   • Click the dropdown menu and select "Download the data from scratch"
     
     
   • Click on Save.
3. Download Customer Data:
   
   
   • Navigate to the Customer Sync Settings section
     
     
   • Click the dropdown menu and select "Download the data from scratch"
     
     
   • Click on Save.