How to Fix Common Issues During a Webgility Software Update
This article helps Webgility Desktop users identify and resolve errors that occur during software updates. It provides troubleshooting steps to ensure a successful update process.
Step-by-Step Resolution Process
1. Assess Application Environment
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Ensure the system meets minimum requirements (operating system compatibility, administrative rights, etc.).
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Verify network connectivity and that the system has access rights needed to perform updates.
2. Backup the Webgility Database (Recommended)
Before proceeding with any updates, it is strongly recommended to back up your Webgility database:
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Open Webgility Desktop.
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Navigate to:
System > Database > Backup. -
A
.BAKfile will be generated and stored for recovery if needed.
3. Use Built-in Update Feature (Recommended)
For a smooth and secure update process:
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Open Webgility.
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Navigate to:
Help > Check for Updates. -
Follow the on-screen instructions to install the latest version.
4. Disable Security Software Temporarily
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Temporarily disable antivirus or firewall software that may interfere with the update process.
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Re-enable your security software once the update completes successfully.
5. Ensure Sufficient Disk Space
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Check that the drive hosting Webgility has adequate free space available for downloading and installing the update.