How to Fix Amazon Settlement Report Getting Stuck at Downloading Orders in Webgility Desktop
This article helps Webgility Desktop users in resolving issues where posting an Amazon settlement report using Webgility Desktop gets stuck at the Downloading Orders stage. This problem often stems from sales channel settings or marketplace integration issues. The article outlines the resolution steps to identify and fix these configuration problems, enabling successful completion of the settlement posting process.
Overview
When posting a settlement report using Webgility, the process may get stuck at the Downloading Orders stage. This often indicates an issue with the store settings or marketplace integration. This article explains the resolution steps taken to resolve this scenario.
Prerequisites
- Access to the Webgility admin dashboard
- Authentication credentials for all relevant marketplace stores
Step-by-Step Resolution
1. Verify and Review Store Settings
- Log into the Webgility Desktop
- Navigate to Connections > Sales Channel > Manage Sales Channel.
- Under Action column click on Edit and test the connection to Amazon again.
4. Retry the Settlement Posting Procedure
- After resetting settings, initiate the settlement report posting again.
- Monitor to confirm the process moves successfully past the Downloading Orders phase.
Validation
- Ensure that settlement report posting completes end-to-end without errors.
- Confirm that order data is properly downloaded and reflected in reports.