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How to Fix Amazon Settlement Posting Errors Due to Incorrect QuickBooks Company File Path in Webgility Desktop

This article helps Webgility Desktop users in identifying and correcting Amazon settlement posting errors caused by an incorrect QuickBooks Desktop company file path configured in the system workspace directory. It outlines steps to verify and update the QuickBooks Desktop company file path, addressing errors and system log messages related to invalid directories or missing files, ensuring successful Amazon settlement posting.

Overview

A common cause for settlement posting errors is an incorrect company file path configured within the system workspace directory. This article outlines the procedure for identification and correction, ensuring settlements can post successfully.

Symptoms

  • Transaction or settlement posting fails with an error referencing the company file path.
  • System error logs indicate an invalid directory or missing file.

Root Cause

An inaccurate or outdated company file path in the workspace directory prevents the system from accessing necessary files for posting settlements.

Resolution Steps

1. Identify the Error

  • Review user reports and system error logs for failures during settlement posting.
  • Look for messages mentioning company file path issues, such as: File not found or Invalid directory.

2. Verify Current Workspace Directory Path

  • Log in to Webgility as an administrator or with appropriate privileges.
  • Navigate to Connections > Accounting/POS/ERP > Edit Connection.
  • Locate the Workspace Directory or Company File Path field.
  • Note the currently configured file path.

3. Confirm Path Accuracy

  • Use the operating system (e.g., Windows Explorer or terminal) to check if the path exists and is accessible.
  • Ensure the target directory contains the relevant company files required for settlement postings.

4. Update to the Correct Path (if needed)

  • If the path is incorrect or missing, update it:
    1. In Webgility, edit the Workspace Directory field under Connections > Accounting/POS/ERP > Edit Connection.
    2. Enter the validated and correct company file path.
    3. Save changes.

5. Verify Resolution

  • Attempt to re-post the previously failed settlement (if necessary).
  • Confirm the settlement posts without errors.
  • Check logs for successful transaction completion.