How to Fix Amazon Settlement Errors Caused by SKU Mapping Issues in Webgility Desktop
This article helps Webgility Desktop users troubleshoot and resolve Amazon settlement posting errors in Webgility Desktop related to missing or incorrect SKU mappings. It provides step-by-step instructions to address any SKU-related mismatches.
Overview
If you’re encountering settlement posting errors, particularly those related to missing or incorrect SKU mappings, this guide will walk you through the step-by-step process to resolve them. The instructions below apply to any SKU-related mismatch, with SKU B07VZ7JSBG used as a reference example.
Common Causes of SKU Mapping Errors
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Incorrect or missing mapping between SKUs and products
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Outdated SKU mappings after changes to the product catalog
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Limited system permissions preventing mapping updates or validation
Step-by-Step Troubleshooting
1. Verify the Error
Start by confirming the issue:
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Open the settlement posting logs and locate the error message.
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Make sure the error specifically points to a SKU mapping mismatch or a missing SKU mapping.
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Identify the affected SKU(s) for targeted troubleshooting.
2. Check Current Mappings
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Go to the SKU Mapping section in Webgility Desktop.
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Search for the affected SKU (e.g., B07VZ7JSBG).
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Confirm that the SKU is mapped correctly to the intended product.
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Check all associated attributes to ensure they meet the system’s requirements.
3. Remap the SKU
If something looks off:
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Remove any incorrect or outdated mapping entries.
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Re-add the SKU and map it to the correct product details.
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Save the changes.
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Retry the settlement posting process.
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Monitor system logs to see if the error reoccurs.