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How to Fix Amazon Settlement and Shopify Payout Posting Errors Caused by Outdated Webgility Desktop Versions

This article helps Webgility Desktop users resolve issues with posting Amazon settlement and Shopify payout reports via Webgility Desktop to QuickBooks Desktop that may occur due to using an outdated version of the Webgility Desktop application. It guides users in identifying version mismatches and following the recommended steps to fix related sync and posting errors.

Issue

If you're affected by this version mismatch, you might see the following:

  • Failure to post settlement or payout reports into QuickBooks Desktop

  • Error messages or logs referencing incompatible or outdated software versions

  • You confirm that your current Webgility Desktop version is older than the supported release

Step-by-Step Resolution

1. Verify Your Webgility Version

  • Open your Webgility Desktop application.

  • Go to Help > Check for Updates to view your current version.

  • Ensure you are running version 9.9.2 or higher. If not, you may need to update.

2. Unsync and Redownload Orders

If you urgently need to post a report before updating:

  1. Unsync the impacted orders in Webgility Desktop.

  2. Redownload the same orders from your sales channel.

  3. Attempt to re-post the settlement or payout reports into QuickBooks Desktop.

Note: This is a temporary workaround and not a replacement for updating the application.

Additional Recommendations

  • We recommend staying up to date with the latest version of Webgility Desktop to avoid compatibility issues with QuickBooks Desktop.

  • Keep an eye on Webgility Desktop release notes for changes that might affect your workflows.