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How to Fix Amazon Order Posting Errors Caused by SKU Mapping Issues in Webgility Desktop

This article helps Webgility Desktop users troubleshoot and resolve Amazon order posting errors caused by missing or incorrect SKU mappings. It offers clear, step-by-step instructions to identify and fix SKU mismatches that affect order posting.

Overview

If you’re encountering order posting errors, particularly those related to missing or incorrect SKU mappings, this guide will walk you through how to resolve them. These instructions apply to any SKU-related mismatch, using SKU B07VZ7JSBG as an example.

Common Causes of SKU Mapping Errors

  • Missing or incorrect mappings between SKUs and products

  • Outdated mappings due to changes in your product catalog

  • Restricted system permissions that prevent updating or validating SKU mappings

Step-by-Step Troubleshooting

1. Verify the Error

Begin by confirming the nature of the issue:

  • Open the order posting logs in Webgility Desktop and review the error messages.

  • Confirm that the error points to a missing or mismatched SKU mapping.

  • Identify the specific SKU(s) affected for focused troubleshooting.

2. Check Current Mappings

  • Navigate to the SKU Mapping section in Webgility Desktop.

  • Search for the affected SKU (e.g., B07VZ7JSBG).

  • Confirm the SKU is correctly mapped to the appropriate product in your accounting or ecommerce system.

  • Ensure all product attributes align with Webgility Desktop’s requirements.

3. Remap the SKU

If you find errors in the current mapping:

  • Delete any outdated or incorrect mappings.

  • Re-map the SKU to the correct product, ensuring all details are accurate.

  • Save your changes.

  • Retry the order posting process.

  • Monitor logs to confirm whether the error has been resolved.