Skip to content
  • There are no suggestions because the search field is empty.

How to Fix "500 Internal Server Error" During Shopify Authorization in Webgility Desktop

This article helps Webgility Desktop users in diagnosing and resolving the "500 Internal Server Error" encountered during Shopify authorization when connecting to Webgility Desktop. The article guides through confirming the problem, investigating logs for API call failures or internal exceptions, and applying appropriate resolution steps to restore successful Shopify-Webgility Desktop integration.

Overview

When you experiences a 500 Internal Server Error while connecting Shopify to Webgility during setup, the root cause is often a server-side issue with the Webgility API. This article outlines the steps for support to confirm, investigate, and resolve these incidents.

Identifying the Issue

  • Symptoms: Error message displays "500 Internal Server Error" during Shopify authorization.

Initial Support Steps

  1. Reproduce the Error:
    • Attempt the Shopify connection in a controlled environment.
    • Confirm error consistency and capture full error output (including stack traces if provided).
    • Update Webgility Desktop to the latest version (on all the machines if running on multiple) and then test connection again to Shopify