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How to Enable Inventory Sync from Square POS to QuickBooks Online via Webgility Online

This article helps Webgility Online users in enabling inventory item syncing from Square POS to QuickBooks Online using Webgility Online. It highlights that the ability to create inventory items is only available with QuickBooks Plus or Advanced plans and guides users through upgrading their QuickBooks Online plan and reconnecting Webgility Online to activate the inventory sync features.

Overview

If you're syncing products from Square POS to QuickBooks Online using Webgility Online and can’t select “Inventory” as the item type, the issue is likely due to your QuickBooks subscription plan. Here's how to enable inventory item sync by ensuring the right plan and refreshing your Webgility connection.

Why This Happens

QuickBooks Online’s Simple Start and Essentials plans don’t support inventory tracking. To create and sync inventory items, your account must be on the Plus or Advanced plan.

How to Enable Inventory Item Sync

1. Check Your QuickBooks Plan

  • Sign in to QuickBooks Online as an admin

  • Go to ⚙ > Account and Settings > Billing & Subscription

  • Make sure your plan is Plus or Advanced

2. Upgrade if needed.

  • If you're on Simple Start or Essentials, click Upgrade

  • Follow the prompts to switch to a plan that supports inventory tracking

3. Reconnect QuickBooks in Webgility Online

  • Go to Connections

  • Click Disconnect

  • Then, Connect again and re-authorize with your upgraded QuickBooks account

  • Webgility will refresh and detect the new capabilities

4. Sync Products with Inventory Type

  • In Webgility, go to Products > Product Catalog.

  • Start mapping a product from Square POS

  • You should now see and be able to select "Inventory" or "Non-Inventory" as the item type

If It Still Doesn’t Show Up

  • Try clearing your browser cache or logging out and back into Webgility

  • Make sure QuickBooks shows your upgraded plan before reconnecting

Quick Recap

To sync inventory items from Square POS to QuickBooks Online in Webgility, you’ll need QBO’s Plus or Advanced plan. Once upgraded, reconnect your account in Webgility, and the inventory option will appear during product sync.