How to Enable Group Item Quantity Sync from QuickBooks Desktop to Sales Channels in Webgility Desktop
This article helps Webgility Desktop users resolve issues with syncing group item quantities from QuickBooks Desktop to their sales channel via Webgility Desktop by explaining how to enable the quantity sync feature.
Cause of the issue:
This issue typically arises when trying to synchronize the quantity of group items from QuickBooks to the sales channel. The error indicates that the feature to sync the quantity of the group item is currently disabled in Webgility Desktop.
Steps to fix:
1. In Webgility Desktop, navigate to the Products option in the 'Menu.'
2. Then, under the Missing in QuickBooks section, click on the “Product Presets” button available at the bottom.
3. Enable the option for “Get group product quantity as individual product quantity” and then click on “Save and close.”
4. Once done, then download the latest item data from scratch from both QuickBooks and Sales Channel.
5. Once done, then try to sync the group item again.