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How to Easily Back Up Your Webgility Desktop Database

This article explains the importance of regularly backing up your Webgility Desktop database to protect business data. It provides step-by-step instructions for creating backups, highlights common backup issues, and offers troubleshooting tips to resolve them.

Overview

Creating regular backups of your Webgility Desktop database is critical to ensuring your business data is protected. This guide walks you through the steps to back up your database, highlights common issues that may prevent backups, and provides troubleshooting tips to help you resolve them.

How to Create a Database Backup in Webgility Desktop

  1. Open Webgility Desktop.

  2. Navigate to System > Database > Backup.

  3. Choose a local folder on the C Drive (e.g., C:\Webgility\Backups) to store your backup file.

    • It's recommended to create a new folder within the Webgility directory for backups.

  4. Click OK and allow the process to complete.

Common Issues & Troubleshooting

1. Invalid Path

  • Error:
    Cannot open backup device 'C:\Users\[name]\OneDrive\UnifyDB_XXXX.BAK'. Operating system error 5 (Access is denied.).

  • Solution:
    Avoid using cloud-sync locations like OneDrive. Instead, use a local path (e.g., C:\Webgility\Backups).

2. Permissions Issues

  • Cause: The backup folder may not have sufficient permissions.

  • Solution:

    1. Right-click the desired backup folder and go to Properties > Security.

    2. Click Edit, then Add, and type Everyone.

    3. Click Check Names, then select Full Control, click Apply, and OK.

    4. Retry the backup.

3. Lack of Storage Space

  • Cause: The drive does not have enough space to save the backup file.

  • Solution:

    • Free up disk space by deleting old or unnecessary files.

    • Remove outdated Webgility backups if no longer needed.

    • Retry the backup once enough space is available.

4. Corrupt Database

  • Cause: Database integrity issues may prevent backup.

  • Solution:

    • Run a database integrity check or repair from within Webgility Desktop (System > Database > Integrity Check).

    • Contact Webgility Support for advanced assistance if needed.

5. Hardware or Network Issues

  • Cause: Unstable hardware or network configurations can interfere with backup.

  • Solution:

    • Ensure you're working on a stable local network.

    • Avoid using external drives or network paths that may disconnect during the process.