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How to Correct Incomplete Amazon Settlements in Webgility Desktop

This article helps Webgility Desktop users troubleshoot and resolve Amazon settlement posting errors in Webgility Desktop, especially those arising during Amazon report uploads. It guides users through identifying causes of incomplete or failed settlements and provides steps to ensure accurate posting to QuickBooks Desktop.

Overview

This guide helps you troubleshoot and resolve Amazon settlement posting errors in Webgility Desktop, particularly those caused when uploading Amazon reports. These errors may result in incomplete or failed settlements, impacting accurate posting to QuickBooks.

Follow the step-by-step instructions below to identify and resolve the issue efficiently.

Common Causes

Amazon settlement posting issues are often caused by:

  • Corrupted or incomplete report files

  • Incompatible formatting in the uploaded report

  • Missing or inconsistent order data in the settlement report

Resolution Steps

 1. Identify the Affected Order

  • Review the error message shown in Webgility Desktop.

  • Copy the error message by clicking on it and pressing Ctrl + C.

  • Paste it into Notepad using Ctrl + V to reference the affected order number.

 2. Locate the Order in Webgility Desktop

  1. Navigate to the Dashboard in Webgility Desktop.

  2. Use the search function to locate the affected order in relevant sections:

    • Posted Orders

    • Archived Orders

  3. Confirm whether the order has already been posted to QuickBooks.

 3. Redownload the Affected Order

If the order is already posted:

  1. Undo Sync the order:

    • Right-click on the order.

    • Select Undo Sync from QuickBooks.

  2. After undoing, right-click the order again and choose Re-download Order.

 4. Undo Sync and Redownload the Settlement Report

If the settlement report is partially posted:

  1. Use the Undo Sync option to reverse the incomplete posting.

  2. Re-download the settlement report in Webgility Desktop:

    • You may also delete the existing report and trigger a fresh download.

    • Alternatively, use the Direct Import option (refer to the specific help article for steps).

 5. Repost the Settlement Report

Once the affected order and report have been redownloaded:

  1. Go to the Settlement Reports section.

  2. Repost the settlement report.

Note:  If the above steps are followed correctly, the report should now post to QuickBooks successfully.

Final Confirmation

After reposting:

  • Double-check that the settlement appears under Posted status in Webgility Desktop.

  • Confirm that no errors remain.