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How to Connect a New Shopify Store in Webgility After Removing the Old One

This article helps Webgility Desktop users in connecting a new Shopify store within Webgility Desktop after removing an existing old one. It also clarifies the limitations related to recovering historical data during the integration process to set appropriate expectations.

This article provides step-by-step operational guidance for assisting users in connecting a new Shopify store and clarifies data recovery limitations.

Prerequisites:
You must have admin access to both their Webgility account and the new Shopify store.
All previously connected stores that need to be removed are already deleted in Webgility.

Step 1: Verify Store Removal:

  1. In the Webgility Desktop  dashboard, navigate to the Sales Channel tab.
  2. Confirm that the previously connected (to-be-replaced) Shopify stores are no longer present in the store list.
    • If an old store remains, navigate to Connections > Sales Channels > Manage Sales Channel, click Remove, and confirm the removal.

Step 2: Start the New Store Connection:

  • In the Connections section, kindly navigate to Sales Channels  and Add New sales Channel
  • Select Shopify as the store platform.
  • Sign in to your Shopify admin portal when prompted.
  • Make sure to complete the connections process to get SUCESSFULLY CONNECTED message.

Step 4: Complete Integration and Test Connection:

  • Enter complete store details for the sales channel.
  • Ensure the integration test ("Connection Successful") completes without errors.
    • If any errors occur, verify the API key, store URL, and permissions.
  • Once the connection is verified, confirm the new Shopify store is displayed in the Webgility store list